Getting StartedHow do I get started?
Pick a plan on the
pricing page, then complete the onboarding form we send you (~10 minutes). We take it from there.
Getting StartedWhat do you need from me?
Your services, service areas, photos, licenses/insurance info, business hours, and how you like to talk to customers. If you have a logo, domain, or existing Business Profile, we'll use those too.
Getting StartedHow long until my site is live?
Most sites are live within days of your onboarding form. Annual members get priority in the build queue.
Getting StartedCan I see the site before it goes live?
Yes — you get a preview link, we revise anything you want, then launch.
WebsiteHow do I request a change to my website?
Reply to any of our emails, message us in the app, or use the contact options below. Most changes are done same day.
WebsiteCan I add pages later?
Yes — new services, new areas, a gallery, financing page — just ask.
WebsiteI already have a domain. Do I keep it?
Yes. We point your existing domain at the new site with zero downtime. You always own your domain.
WebsiteCan I edit the site myself?
You can, but you don't have to. Most clients just send us the change.
AI & InboxHow does the AI know about my business?
It's trained on your onboarding answers, services, prices, and areas. Want it to say something differently? Tell us and we'll adjust it.
AI & InboxWhat if the AI can't answer something?
It hands the conversation to you in the app and tells the customer someone will follow up. You'll get a notification.
AI & InboxHow does missed-call text-back work?
If a call to your tracked number goes unanswered, the AI texts the caller within seconds and continues the conversation — and books the job if it can.
AI & InboxWhere do I see all my messages?
In the BuildersReach app (desktop or mobile) — SMS, email, Facebook, Instagram, and Google messages in one inbox, one thread per customer.
Reviews & ProfileHow do review requests get sent?
Automatically after a job is marked complete or an invoice is paid. One friendly text with a one-tap Google link, plus one polite follow-up if needed.
Reviews & ProfileWhat if I get a bad review?
We respond professionally and promptly, and the steady stream of new 5-star reviews keeps your average high.
Reviews & ProfileDo you manage my Google Business Profile?
Yes — categories, services, photos, posts, Q&A, and messaging routed to your AI. Send us new job photos anytime.
Billing & AccountHow do I log in?
Go to
Log In and use the email and password from your welcome email. Same login for the desktop and mobile apps.
Billing & AccountHow do I download the app?
Windows, Mac, Linux, iOS and Android links are on the
home page. The mobile app appears as "Lead Connector" in the stores.
Billing & AccountHow do I cancel?
Message us or cancel from your account — one click, no exit fees, done at the end of your billing period. You keep your domain and Business Profile.
Billing & AccountWhat's the 30-day guarantee?
If you don't love your site and how the AI handles leads in the first 30 days, tell us and we refund your first month.
Billing & AccountI forgot my password.
Use "Forgot password" on the
login page, or contact us below and we'll reset it.